★★★★★ 4
They refunded the amount. We just had to send it to them 2 times before they did.
We bought a printer and it was having issues from the beginning. We thought at first it had to do with the WIFI, so we didn't say anything, but then more things were going wrong. I talked to the manufacturer, who said it needed to be replaced but we had to go through Asurion. Asurion "fixed" it and sent it back but we had our doubts. Sure enough, it was within the same month we were sending it in again.
This time they just gave us an amazon gift card for the entire amount we had paid. Thankful for the warranty. They ultimately did the right thing, I just wish we could have gotten it done faster.
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Reviewed in the United States on October 9, 2023
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